shipping, Return and Refund Policy

Last Updated: [01/01/2024]

Shipping Policy

1. Shipping Options:
   • We offer multiple shipping options to meet your delivery needs. Shipping methods, estimated delivery times, and associated costs will be displayed at checkout.

1. Order Processing Time:
   • Orders are typically processed within 1-2 business days (excluding weekends and holidays). Please allow additional time for personalized or made-to-order items.

1. Shipping Regions:
   • We currently ship to the UK only. If you require shipping to a location not listed, please contact our customer support team for assistance.

1. Shipping Charges:
   • Shipping charges are calculated based on the shipping method, destination, and the total weight of your order. The exact shipping cost will be displayed at checkout before you confirm your order.

1. Order Tracking:
   • Once your order is shipped, you will receive notification your order has been shipped and a tracking number via email where available, allowing you to monitor the progress of your delivery.

1. Delivery Issues:
   • In the event of a delay or any issues with your delivery, please contact our customer support team for assistance. We will work to resolve the issue promptly.

Returns Policy

1. Return Eligibility:
   • We accept returns for most items within 7 days of the delivery date. To be eligible for a return, the item must be in its original condition,       unused, and in its original packaging.

1. Return Process:
   • To initiate a return, please follow these steps:
     • Contact our customer support team to request a Return Authorization (RA) number.
     • Complete the provided return form, including the RA number, and include it with the returned item.
     • Package the item securely, using the original packaging if possible.
     • Ship the item back to us using a trackable shipping method.

1. Return Shipping Costs:
   • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

1. Refunds and Exchanges:
   • Upon receiving and inspecting the returned item, we will process the refund or exchange within 3 business days. Refunds will be issued to the original payment method used for the purchase.

1. Non-Returnable Items:
   • Certain items are not eligible for returns, though due consideration will be given to all issues.

1. Damaged or Defective Items:
   • If  you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return       shipping costs.

Contact Information

If you have any questions or concerns about our shipping and returns policy, please contact us at:

Email: info@riaco.co.uk

We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most up-to-date information.